{"id":3596,"date":"2025-09-07T09:44:27","date_gmt":"2025-09-07T09:44:27","guid":{"rendered":"https:\/\/fr.ekosjaj.rs\/faq\/"},"modified":"2026-01-07T12:20:10","modified_gmt":"2026-01-07T12:20:10","slug":"faq","status":"publish","type":"page","link":"https:\/\/fr.ekosjaj.rs\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3596\" class=\"elementor elementor-3596 elementor-1037\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-bfb1146 elementor-hidden-tablet elementor-hidden-mobile e-flex e-con-boxed e-con e-parent\" data-id=\"bfb1146\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-05dec0e elementor-widget elementor-widget-heading\" data-id=\"05dec0e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FREQUENLTY ASKED QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2ea14c elementor-widget elementor-widget-text-editor\" data-id=\"e2ea14c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"210\" data-end=\"594\">We know that inviting someone into your home is a matter of trust. That\u2019s why we\u2019ve gathered answers to the most common questions about our services, pricing, and way of working.\u00a0If you don\u2019t see your question here, or if you need more details about a specific situation, please <span style=\"text-decoration: underline;\"><a href=\"\/contact\/\" target=\"_blank\" rel=\"noopener\">reach out to us<\/a><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ce4ea28 elementor-widget elementor-widget-shortcode\" data-id=\"ce4ea28\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-3747 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3747.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1757316076\"><div id=\"sp-ea-3747\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37470\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37470\" aria-controls=\"collapse37470\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to be home during the cleaning<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37470\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37470\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Around half of our clients are not home during cleaning. If you won't be home, please provide clear access instructions when you book so we can enter safely and on time.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">If you choose to leave us a key, it will be labeled with a code only, never with your name or address, and stored securely between visits. We can discuss the arrangement that works best for you.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37471\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37471\" aria-controls=\"collapse37471\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do I need to provide cleaning products or equipment?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37471\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37471\"> <div class=\"ea-body\"><p data-start=\"226\" data-end=\"283\">We bring everything needed for a standard home clean.<\/p><p data-start=\"187\" data-end=\"543\">This includes premium eco certified products (Ecolabel or Ecocert), a color-coded microfiber system to prevent cross-contamination, an ultra-quiet vacuum with advanced HEPA H14 filtration, as well as a mop and bucket for floors, and other professional tools to ensure a hygienic, thorough result. All tools, cloths and mop heads are cleaned and disinfected between each visit to maintain the highest level of hygiene.<\/p><p data-start=\"187\" data-end=\"543\">If you prefer, we can use your cloths, your mop, or your vacuum.<\/p><p data-start=\"545\" data-end=\"750\">If you want a specific product used on a particular surface, just let us know and have it available for the visit.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37472\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37472\" aria-controls=\"collapse37472\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why do you use only eco certified cleaning products?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37472\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37472\"> <div class=\"ea-body\"><p data-start=\"91\" data-end=\"144\">We use eco certified products for several key reasons:<\/p><p data-start=\"149\" data-end=\"316\"><strong data-start=\"149\" data-end=\"171\">Protecting health:<\/strong> Formulas without harsh chemicals are gentler on you, your family, pets, and the team who cleans your home.<\/p><p data-start=\"321\" data-end=\"453\"><strong data-start=\"321\" data-end=\"345\">Gentler on surfaces:<\/strong> Effective cleaning without aggressive chemicals helps preserve finishes and extend the life of the materials in your home.<\/p><p data-start=\"458\" data-end=\"578\"><strong data-start=\"458\" data-end=\"477\">Natural scents:<\/strong> Light, plant derived scents keep rooms fresh without chemical smells.<\/p><p><strong data-start=\"583\" data-end=\"613\">Better indoor air quality:<\/strong> Low VOC eco-certified formulations plus our professional, ultra quiet vacuum with HEPA H14 filtration improve air quality. An H14 rated filter captures at least 99.995 percent of fine particles.<\/p><p data-start=\"727\" data-end=\"827\"><strong data-start=\"727\" data-end=\"756\">Environmental protection:<\/strong> These products are biodegradable and less polluting to water and soil.<\/p><p data-start=\"832\" data-end=\"1037\"><strong data-start=\"832\" data-end=\"869\">Values that match yours:<\/strong> Choosing eco friendly options shows the kind of service we strive to be: careful, responsible, and aligned with clients who care about health and the environment.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37473\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37473\" aria-controls=\"collapse37473\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How should I prepare for your cleaning team\u2019s visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37473\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37473\"> <div class=\"ea-body\"><p>Before our team arrives, please put away personal items and any private paperwork you would prefer not to be handled. It is also helpful if you pick up toys, laundry, and other household items. Clearing work surfaces before we arrive helps us clean more efficiently, which can lower your cost.<\/p><p>Our team is professional and respects your privacy. We do not open drawers or cabinets unless asked, and we treat your information and property with care and confidentiality.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37474\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37474\" aria-controls=\"collapse37474\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How long does a cleaning take?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37474\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37474\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Duration depends on the size of your home and its condition. As a rough guide, a standard clean for a 60m\u00b2 apartment typically takes 3 hours, which is \u20ac57 after the SAP tax credit.<\/p><p class=\"font-claude-response-body whitespace-normal break-words\">There are no hidden fees and eco supplies and equipment are always included. We can give you a more accurate estimate after learning more about your home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37475\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37475\" aria-controls=\"collapse37475\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are there any trade offs with natural cleaning?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37475\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37475\"> <div class=\"ea-body\"><p data-start=\"176\" data-end=\"258\">Choosing a natural clean means prioritizing a healthier environment for your home. However, it\u2019s important to understand a key difference: natural cleaning products may not be as effective as standard chemical products for areas that haven\u2019t been cleaned in a while.<\/p><ul><li><b>Takes longer:<\/b> Because natural products are gentle, they require more time and manual work to achieve the best results.<\/li><li><b>Less shine:<\/b> Sinks, tubs, and grout may not look as glossy as they would with strong chemical agents.<\/li><li><b>Heavy buildup may not be removed:<\/b> Our eco-certified products are not designed to fully remove thick limescale or baked-on grease.<\/li><li><b>Higher cost:<\/b> Natural products are more expensive, and since the visit typically takes longer, the total price is a bit higher.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37476\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37476\" aria-controls=\"collapse37476\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer a satisfaction guarantee?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37476\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37476\"> <div class=\"ea-body\"><p>Yes. Your satisfaction comes first. If anything was not cleaned according to our agreement, please let us know within 24 hours. We will return to correct it at no additional charge during the next available appointment, usually within 24 to 48 hours. All our work is guided by detailed checklists to ensure nothing is missed.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37477\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37477\" aria-controls=\"collapse37477\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How much will I actually pay with the SAP tax credit, and how is it applied?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37477\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37477\"> <div class=\"ea-body\"><p>With the French Services \u00e0 la Personne (SAP) tax credit and the Avance Imm\u00e9diate system, you only pay for half of our services up front.<\/p><p>Our rate is \u20ac38 per hour, with no other hidden fees. The 50% tax credit is applied instantly through URSSAF, so you are only charged <strong>\u20ac19 per hour<\/strong> at the time of payment.<\/p><p>You can learn more on our <a href=\"\/pricing\/\"><span style=\"text-decoration: underline\">pricing page<\/span><\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37478\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37478\" aria-controls=\"collapse37478\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you offer recurring bookings?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37478\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37478\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Yes. We offer weekly, bi-weekly, and monthly schedules. Regular clients enjoy priority booking and a consistent service tailored to their home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-37479\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse37479\" aria-controls=\"collapse37479\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How far in advance can I book?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse37479\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-37479\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">We recommend booking at least one week in advance, especially for first-time deep cleans. You can schedule up to one month in advance. For regular clients on a recurring schedule, your spot is already reserved.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374710\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374710\" aria-controls=\"collapse374710\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do I cancel or reschedule a booking?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374710\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374710\"> <div class=\"ea-body\"><p>We understand plans change. Please notify us at least 24 hours before your scheduled appointment to cancel or reschedule at no charge.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374711\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374711\" aria-controls=\"collapse374711\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean homes with pets?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374711\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374711\"> <div class=\"ea-body\"><p>We love animals and frequently work in homes with pets. Our eco-certified products are safer for your furry family members, minimizing chemical exposure during cleaning.<\/p><p class=\"whitespace-normal break-words\">When you book, please mention your pets so we can bring our specialized vacuum and pet-specific attachments.<\/p><p class=\"whitespace-normal break-words\">For everyone's safety and your pet's comfort, we ask that aggressive or territorial pets be secured in another room during the cleaning. If your pet is sensitive to equipment noise or unfamiliar people, let us know and we'll take extra care to keep them comfortable.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374712\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374712\" aria-controls=\"collapse374712\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Will I have the same cleaner for every visit?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374712\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374712\"> <div class=\"ea-body\"><p>While we cannot guarantee the same cleaner for every visit, all team members are highly trained and follow our PureHome Promise. It is a structured system with detailed checklists for each room that ensures the same high standard of cleaning every time.<\/p><p>Cleaners will pay attention to any preferences or instructions you leave.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374713\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374713\" aria-controls=\"collapse374713\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do you prevent cross-contamination?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374713\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374713\"> <div class=\"ea-body\"><p>We follow a color-coded microfiber system to keep cleaning hygienic.<\/p><p>Cloths used in bathrooms are never used in kitchens. Kitchen cloths never go into bedrooms or other rooms. Each zone has its own dedicated set to keep things clean and safe.<\/p><p>To clean in and around toilet bowls we use single-use eco friendly paper towels, which are discarded immediately after use.<\/p><p>All cloths and mop heads are freshly laundered and sanitized for each home.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374714\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374714\" aria-controls=\"collapse374714\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does a standard cleaning include?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374714\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374714\"> <div class=\"ea-body\"><p data-start=\"183\" data-end=\"390\">If your home has been professionally cleaned within the past three months, our <strong data-start=\"260\" data-end=\"281\">Standard Cleaning<\/strong> service is usually sufficient. You\u2019ll find a clear checklist <span style=\"text-decoration: underline\"><a href=\"\/home-care\/\">on this page<\/a><\/span> outlining exactly what\u2019s included.<\/p><p data-start=\"392\" data-end=\"539\">If it has been longer, we recommend starting with a <strong data-start=\"444\" data-end=\"461\">Deep Cleaning<\/strong> to reset surfaces and tackle buildup before switching to regular maintenance.<\/p><p data-start=\"541\" data-end=\"773\"><strong data-start=\"541\" data-end=\"558\">Not included:<\/strong><br data-start=\"558\" data-end=\"561\" \/><strong data-start=\"565\" data-end=\"576\">Add-ons<\/strong> are excluded from the base service. This includes cleaning the inside of appliances such as the oven and refrigerator, as well as other detailed tasks listed under our add-on services.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374715\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374715\" aria-controls=\"collapse374715\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What does a deep cleaning include?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374715\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374715\"> <div class=\"ea-body\"><p data-start=\"175\" data-end=\"288\">If your home has not been professionally cleaned for at least three months, we recommend booking a deep cleaning.<\/p><p data-start=\"290\" data-end=\"431\">Deep cleaning is ideal for most first time visits. It resets your home to a high standard and prepares it for efficient standard maintenance.<\/p><p data-start=\"433\" data-end=\"565\">Deep cleaning is more intensive than standard cleaning and is priced at \u20ac6 more per hour, or \u20ac3 more per hour with SAP credit. Here is why:<\/p><ul data-start=\"567\" data-end=\"1229\"><li data-start=\"567\" data-end=\"728\"><p data-start=\"569\" data-end=\"728\"><strong>Intensity and scope:<\/strong> We perform a detailed, top to bottom clean, including hard to reach areas and the removal of buildup that regular cleaning cannot address.<\/p><\/li><li data-start=\"729\" data-end=\"865\"><p data-start=\"731\" data-end=\"865\"><strong>Specialized resources:<\/strong> Deep cleaning often requires additional time, specialized tools, and a larger amount of eco certified products.<\/p><\/li><li data-start=\"866\" data-end=\"1009\"><p data-start=\"868\" data-end=\"1009\"><strong>Expertise:<\/strong> The team members who handle deep cleans are more experienced.<\/p><\/li><\/ul><p data-start=\"1231\" data-end=\"1389\"><strong>Please keep in mind that even with a deep cleaning, very neglected or heavily soiled areas may not be completely cleaned when using only eco-certified products. If your home is very neglected we are probably not the right fit.<\/strong><\/p><p data-start=\"1391\" data-end=\"1565\" data-is-last-node=\"\" data-is-only-node=\"\"><strong data-start=\"1391\" data-end=\"1425\">Not included in deep cleaning:<\/strong><br data-start=\"1425\" data-end=\"1428\" \/>All add-ons are not included unless specifically booked, such as cleaning the inside of the oven, refrigerator, microwave, and similar. To learn more about our prices and add-ons, visit our <span style=\"text-decoration: underline\"><a href=\"\/pricing\/\" target=\"_blank\" rel=\"noopener\">pricing page<\/a><\/span>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374716\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374716\" aria-controls=\"collapse374716\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean attics and basements?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374716\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374716\"> <div class=\"ea-body\"><p>Unfortunately, we currently do not provide cleaning services for attics and basements.<\/p><p>The reason is that these spaces are often difficult to access and can be unsafe due to clutter, hard-to-reach surfaces, or potential health risks such as dust, moisture, and mold.<\/p><p>Our priority is to ensure the safety and health of our employees, as well as to maintain a high standard of service quality. By focusing exclusively on residential spaces, we can guarantee efficient and thorough cleaning that meets both your needs and our high expectations.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374717\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374717\" aria-controls=\"collapse374717\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you clean commercial spaces?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374717\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374717\"> <div class=\"ea-body\"><p>No. We specialize exclusively in residential cleaning.<\/p><p>Our focus is on providing the highest-quality cleaning for homes, ensuring every space we work on meets our high standards.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374718\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374718\" aria-controls=\"collapse374718\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What services do you not offer?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374718\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374718\"> <div class=\"ea-body\"><p data-start=\"532\" data-end=\"751\">We work strictly indoors and use only eco-certified products. They are effective for regular upkeep but are not intended to remove thick grease, heavy limescale, nicotine film, visible mold, or post-construction dust.<\/p><p data-start=\"753\" data-end=\"895\">If your home hasn\u2019t been professionally cleaned in a long time, we might not be the right fit. However, we can recommend a service that can\u00a0 prepare your home for our eco friendly maintenance service.<\/p><p data-start=\"35\" data-end=\"189\">We generally <strong>do not perform the following tasks:<\/strong><\/p><ul data-start=\"191\" data-end=\"1754\"><li data-start=\"191\" data-end=\"344\">Post-construction or during construction cleanup.<\/li><li data-start=\"191\" data-end=\"344\"><p data-start=\"193\" data-end=\"344\">Exterior windows or exterior windows tracks if access is unsafe.<\/p><\/li><li data-start=\"416\" data-end=\"538\"><p data-start=\"418\" data-end=\"538\">Thick grease removal, heavy limescale and heavy mold removal.<\/p><\/li><li data-start=\"539\" data-end=\"689\"><p data-start=\"541\" data-end=\"689\">Lifting or moving heavy furniture or appliances.<\/p><\/li><li data-start=\"690\" data-end=\"768\"><p data-start=\"692\" data-end=\"768\">For insurance and safety reasons, any work that requires climbing beyond a 3 step stool height.<\/p><\/li><li data-start=\"690\" data-end=\"768\">Removal of large amounts of animal waste from outdoor surfaces, such as terraces and balconies.<\/li><li data-start=\"690\" data-end=\"768\">Cleaning animal waste beyond typical indoor accidents.<\/li><li data-start=\"832\" data-end=\"960\"><p data-start=\"834\" data-end=\"960\">Cleaning air conditioners or ventilation systems that involves opening units or ducts. We will wipe exterior vents and grilles.<\/p><\/li><li data-start=\"832\" data-end=\"960\"><p data-start=\"834\" data-end=\"960\">Carpet washing and removing stains from upholstered furniture, rugs, walls and ceilings.<\/p><\/li><li data-start=\"1181\" data-end=\"1280\"><p data-start=\"1183\" data-end=\"1280\">After large events cleanup that involves trash hauling, dishwashing at scale, or floor scrubbing.<\/p><\/li><li data-start=\"1281\" data-end=\"1388\"><p data-start=\"1283\" data-end=\"1388\">Taking down and washing curtains or blinds.<\/p><\/li><li data-start=\"1644\" data-end=\"1754\"><p data-start=\"1646\" data-end=\"1754\">Hazardous tasks, including handling sharp objects, syringes, unknown chemicals, or spaces with strong fumes.<\/p><\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374719\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374719\" aria-controls=\"collapse374719\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Why are your rates different than some other cleaners?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374719\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374719\"> <div class=\"ea-body\"><p>Our pricing is a direct reflection of the exceptional quality, reliability, discretion and peace of mind we provide. We don't compete on being the cheapest; we compete on being the best at what we do.<\/p><ul><li>We use professional-grade equipment and <strong>only certified eco-friendly products<\/strong> that cost significantly more but are safer for people and better for the planet.<\/li><li>We don't use contractors. Our team consists of <strong>dedicated and professionally trained employees<\/strong>. We invest in them with fair living wages, proper training and respect, which ensures you have a motivated, consistent, and trustworthy professional caring for your home.<\/li><li>Every visit follows an agreed<strong> checklist and quality control process<\/strong> (photos, client sign-off), so you get the same high standard every time.<\/li><li>There are <strong>no hidden fees<\/strong>. All prices are clearly listed on our webiste so you know exactly what to expect.<\/li><li>We give you a<strong> satisfaction guarantee<\/strong>. If anything on the checklist was missed, tell us within 24 hours and we\u2019ll return to fix it at no charge.<\/li><li>We are <strong>fully insured<\/strong>. This protects you and your property.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374720\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374720\" aria-controls=\"collapse374720\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What happens if something is damaged?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374720\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374720\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">We take great care with your belongings, but accidents can happen. We are fully insured, so you are protected. If something is damaged during a visit, please let us know immediately and we will resolve it promptly.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374721\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374721\" aria-controls=\"collapse374721\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What payment methods do you accept?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374721\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374721\"> <div class=\"ea-body\"><p>We accept bank transfer or card. With Avance Imm\u00e9diate, the 50% SAP tax credit is applied automatically, so you only pay the reduced amount. Cash is accepted but does not qualify for instant credit. You would have to claim the 50% when filing your taxes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-374722\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse374722\" aria-controls=\"collapse374722\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are you registered and insured?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse374722\" data-parent=\"#sp-ea-3747\" role=\"region\" aria-labelledby=\"ea-header-374722\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal \">Yes, we are fully registered as a business and carry comprehensive liability insurance. This protects you in several important ways:<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Insurance protection:<\/strong> If something is damaged during a cleaning visit, you're covered. We take great care with your belongings, but accidents can happen. Simply let us know immediately and we'll resolve it promptly through our insurance.<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Tax benefits:<\/strong> As a registered SAP (Service \u00e0 la Personne), you're eligible for tax credits that partially offset the cost, making professional service more accessible.<\/p><p class=\"font-claude-response-body break-words whitespace-normal \"><strong>Reliability:<\/strong> As a registered business, we maintain professional standards, show up as scheduled, and provide backup if your regular cleaner is unavailable.<\/p><p><strong>Legal peace of mind:<\/strong> Many homeowners don't realize that hiring undeclared workers can make them legally responsible as an employer.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b5b8342 elementor-widget elementor-widget-text-editor\" data-id=\"b5b8342\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18pt; color: #214332;\"><a style=\"color: #214332;\" href=\"\/book-a-service\/\"><strong>Book your cleaning today<\/strong><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6920188 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"6920188\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-baa04eb elementor-hidden-desktop e-flex e-con-boxed e-con e-parent\" data-id=\"baa04eb\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-62934cc elementor-widget elementor-widget-heading\" data-id=\"62934cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FOIRE AUX <br>QUESTIONS<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89b6972 elementor-widget elementor-widget-text-editor\" data-id=\"89b6972\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\" data-start=\"210\" data-end=\"594\">Nous savons qu&#8217;inviter quelqu&#8217;un chez soi est une question de confiance. C&#8217;est pourquoi nous avons rassembl\u00e9 les r\u00e9ponses aux questions les plus courantes concernant nos services, nos tarifs et notre fa\u00e7on de travailler. Si vous ne trouvez pas votre question ici, ou si vous avez besoin de plus de d\u00e9tails sur une situation particuli\u00e8re, n&#8217;h\u00e9sitez pas \u00e0 <strong>nous contacter<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b11d236 elementor-widget elementor-widget-shortcode\" data-id=\"b11d236\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><style>#sp-ea-1104 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-1104.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-1104.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-1104.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-1104.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-1104.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1757316076\"><div id=\"sp-ea-1104\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11040\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11040\" aria-controls=\"collapse11040\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Dois-je \u00eatre pr\u00e9sent(e) ? <\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11040\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11040\"> <div class=\"ea-body\"><p>Environ la moiti\u00e9 de nos clients ne sont pas chez eux pendant le nettoyage. Si vous \u00eates absent(e), veuillez fournir des instructions d'acc\u00e8s claires lors de la r\u00e9servation afin que nous puissions acc\u00e9der \u00e0 votre domicile en toute s\u00e9curit\u00e9 et \u00e0 l'heure pr\u00e9vue.<\/p><p>Si vous choisissez de nous laisser une cl\u00e9, elle sera \u00e9tiquet\u00e9e avec un code uniquement, jamais avec votre nom ou votre adresse, et sera conserv\u00e9e en lieu s\u00fbr entre les visites. Nous pouvons discuter de l'arrangement qui vous convient le mieux.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11041\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11041\" aria-controls=\"collapse11041\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Dois-je fournir les produits de nettoyage ou l'\u00e9quipement ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11041\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11041\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous apportons tout le n\u00e9cessaire pour un m\u00e9nage standard.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Cela inclut des produits \u00e9cocertifi\u00e9s haut de gamme (Ecolabel ou Ecocert), un syst\u00e8me de microfibres \u00e0 code couleur pour \u00e9viter la contamination crois\u00e9e, un aspirateur ultra-silencieux avec filtration HEPA H14 avanc\u00e9e, ainsi qu'un balai serpilli\u00e8re et un seau pour les sols, et d'autres outils professionnels pour garantir un r\u00e9sultat hygi\u00e9nique et minutieux. Tous les outils, lavettes et franges sont nettoy\u00e9s et d\u00e9sinfect\u00e9s entre chaque visite pour maintenir le plus haut niveau d'hygi\u00e8ne.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si vous pr\u00e9f\u00e9rez, nous pouvons utiliser vos lavettes, votre balai serpilli\u00e8re ou votre aspirateur.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si vous souhaitez qu'un produit sp\u00e9cifique soit utilis\u00e9 sur une surface particuli\u00e8re, merci de nous le faire savoir et de l'avoir \u00e0 disposition pour la visite.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11042\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11042\" aria-controls=\"collapse11042\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Pourquoi utilisez-vous uniquement des produits de nettoyage \u00e9co-certifi\u00e9s?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11042\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11042\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous utilisons des produits \u00e9co-certifi\u00e9s pour plusieurs raisons:<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Protection de la sant\u00e9:<\/strong> Les formules sans produits chimiques agressifs sont plus douces pour vous, votre famille, vos animaux et notre \u00e9quipe de nettoyage.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Douceur pour les surfaces:<\/strong> Un nettoyage efficace sans produits chimiques agressifs pr\u00e9serve les finitions et prolonge la dur\u00e9e de vie des mat\u00e9riaux de votre int\u00e9rieur.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Parfums naturels:<\/strong> Des senteurs l\u00e9g\u00e8res d'origine v\u00e9g\u00e9tale gardent vos pi\u00e8ces fra\u00eeches sans odeurs chimiques.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Meilleure qualit\u00e9 de l'air int\u00e9rieur:<\/strong> Les formulations \u00e9co-certifi\u00e9es \u00e0 faible teneur en COV, combin\u00e9es \u00e0 notre aspirateur professionnel ultra-silencieux avec filtration HEPA H14, am\u00e9liorent la qualit\u00e9 de l'air. Un filtre H14 capture au moins 99,995% des particules fines.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Protection de l'environnement:<\/strong> Ces produits sont biod\u00e9gradables et moins polluants pour l'eau et les sols.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Des valeurs qui correspondent aux v\u00f4tres:<\/strong> Choisir des options \u00e9cologiques refl\u00e8te le type de service que nous voulons offrir: attentif, responsable et en accord avec les clients soucieux de leur sant\u00e9 et de l'environnement.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11043\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11043\" aria-controls=\"collapse11043\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Comment pr\u00e9parer la visite de notre \u00e9quipe?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11043\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11043\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Avant notre arriv\u00e9e, merci de ranger les objets personnels et tout document confidentiel que vous pr\u00e9f\u00e9rez ne pas laisser \u00e0 port\u00e9e de main. Il est \u00e9galement utile de ramasser les jouets, le linge et autres effets du quotidien. En d\u00e9gageant les plans de travail et les surfaces \u00e0 nettoyer, nous pouvons intervenir plus efficacement, ce qui peut r\u00e9duire la dur\u00e9e de la prestation.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Notre \u00e9quipe est professionnelle et respecte votre vie priv\u00e9e. Nous n'ouvrons pas les tiroirs, placards ou armoires sauf demande explicite, et nous traitons vos informations et vos biens avec la plus grande discr\u00e9tion.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11044\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11044\" aria-controls=\"collapse11044\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Combien de temps dure une prestation ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11044\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11044\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">La dur\u00e9e d\u00e9pend de la taille de votre logement et de son \u00e9tat. \u00c0 titre indicatif, un m\u00e9nage standard pour un appartement de 60 m\u00b2 prend en moyenne 3 heures, soit 57 \u20ac apr\u00e8s le cr\u00e9dit d'imp\u00f4t SAP.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Aucun frais cach\u00e9 : les produits \u00e9cologiques et le mat\u00e9riel sont toujours inclus. Contactez-nous pour une estimation personnalis\u00e9e.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11045\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11045\" aria-controls=\"collapse11045\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Quels sont les compromis du nettoyage \u00e9cologique ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11045\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11045\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Choisir un nettoyage \u00e9cologique, c'est privil\u00e9gier un environnement plus sain pour votre int\u00e9rieur. Cependant, il est important de comprendre une diff\u00e9rence essentielle : les produits \u00e9co-certifi\u00e9s peuvent \u00eatre moins efficaces que les produits chimiques classiques sur des zones qui n'ont pas \u00e9t\u00e9 entretenues depuis longtemps.<\/p><ul><li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Dur\u00e9e plus longue :<\/strong> Les produits \u00e9co-certifi\u00e9s \u00e9tant plus doux, ils n\u00e9cessitent plus de temps et de travail manuel pour obtenir les meilleurs r\u00e9sultats.<\/li><li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Moins de brillance :<\/strong> Les \u00e9viers, baignoires et joints peuvent para\u00eetre moins brillants qu'avec des produits chimiques puissants.<\/li><li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Les d\u00e9p\u00f4ts importants peuvent persister :<\/strong> Nos produits \u00e9co-certifi\u00e9s ne sont pas con\u00e7us pour \u00e9liminer enti\u00e8rement le calcaire \u00e9pais ou la graisse incrust\u00e9e.<\/li><li class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Co\u00fbt plus \u00e9lev\u00e9 :<\/strong> Les produits \u00e9co-certifi\u00e9s sont plus chers, et comme la prestation dure g\u00e9n\u00e9ralement plus longtemps, le prix total est l\u00e9g\u00e8rement sup\u00e9rieur.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11046\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11046\" aria-controls=\"collapse11046\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Proposez-vous une garantie de satisfaction ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11046\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11046\"> <div class=\"ea-body\"><p>Oui. Votre satisfaction est notre priorit\u00e9. Si un \u00e9l\u00e9ment n'a pas \u00e9t\u00e9 nettoy\u00e9 conform\u00e9ment \u00e0 notre accord, merci de nous le signaler dans les 24 heures. Nous reviendrons y rem\u00e9dier sans frais suppl\u00e9mentaires lors du prochain cr\u00e9neau disponible, g\u00e9n\u00e9ralement sous 24 \u00e0 48 heures. Toutes nos prestations suivent des checklists d\u00e9taill\u00e9es pour garantir qu'aucun d\u00e9tail n'est oubli\u00e9.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11047\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11047\" aria-controls=\"collapse11047\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Combien vais-je r\u00e9ellement payer avec le cr\u00e9dit d'imp\u00f4t SAP, et comment fonctionne-t-il ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11047\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11047\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Gr\u00e2ce au cr\u00e9dit d'imp\u00f4t Services \u00e0 la Personne (SAP) et au dispositif Avance Imm\u00e9diate, vous ne payez que la moiti\u00e9 de nos prestations au moment du paiement.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Notre tarif est de 38 \u20ac de l'heure, sans frais cach\u00e9s. Le cr\u00e9dit d'imp\u00f4t de 50 % est appliqu\u00e9 automatiquement via l'URSSAF, vous ne payez donc que 19 \u20ac de l'heure.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Pour en savoir plus, consultez notre <a href=\"\/tarifs\/\"><strong>page tarifs<\/strong><\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11048\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11048\" aria-controls=\"collapse11048\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Proposez-vous des r\u00e9servations r\u00e9guli\u00e8res ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11048\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11048\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Oui. Nous proposons des prestations hebdomadaires, toutes les deux semaines ou mensuelles. Nos clients r\u00e9guliers b\u00e9n\u00e9ficient d'une priorit\u00e9 de r\u00e9servation et d'un service adapt\u00e9 \u00e0 leur int\u00e9rieur.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-11049\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse11049\" aria-controls=\"collapse11049\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Combien de temps \u00e0 l'avance puis-je r\u00e9server ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse11049\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-11049\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous recommandons de r\u00e9server au moins une semaine \u00e0 l'avance, surtout pour un premier m\u00e9nage en profondeur. Vous pouvez r\u00e9server jusqu'\u00e0 un mois \u00e0 l'avance. Pour nos clients r\u00e9guliers avec un cr\u00e9neau r\u00e9current, votre cr\u00e9neau est d\u00e9j\u00e0 r\u00e9serv\u00e9.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110410\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110410\" aria-controls=\"collapse110410\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Comment annuler ou reporter une r\u00e9servation ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110410\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110410\"> <div class=\"ea-body\"><div data-test-render-count=\"1\"><div class=\"group\"><div class=\"group relative pb-3\" data-is-streaming=\"false\"><div class=\"font-claude-response relative leading-[1.65rem] [&amp;_pre&gt;div]:bg-bg-000\/50 [&amp;_pre&gt;div]:border-0.5 [&amp;_pre&gt;div]:border-border-400 [&amp;_.ignore-pre-bg&gt;div]:bg-transparent [&amp;_.standard-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.standard-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8 [&amp;_.progressive-markdown_:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&amp;_.progressive-markdown_:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8\"><div><div class=\"standard-markdown grid-cols-1 grid gap-4 [&amp;_&gt;_*]:min-w-0 standard-markdown\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous comprenons que les plans peuvent changer. Merci de nous pr\u00e9venir au moins 24 heures avant votre rendez-vous pour annuler ou reporter sans frais.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110411\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110411\" aria-controls=\"collapse110411\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Intervenez-vous dans les logements avec des animaux ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110411\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110411\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous aimons les animaux et intervenons r\u00e9guli\u00e8rement dans des foyers avec des compagnons \u00e0 quatre pattes. Nos produits \u00e9co-certifi\u00e9s sont plus s\u00fbrs pour eux, r\u00e9duisant leur exposition aux produits chimiques pendant le m\u00e9nage.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Lors de votre r\u00e9servation, merci de nous signaler la pr\u00e9sence d'animaux afin que nous apportions notre aspirateur sp\u00e9cialis\u00e9 et nos accessoires adapt\u00e9s aux poils d'animaux.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Pour la s\u00e9curit\u00e9 de tous et le confort de votre animal, nous demandons que les animaux agressifs ou territoriaux soient gard\u00e9s dans une autre pi\u00e8ce pendant la prestation. Si votre animal est sensible au bruit des \u00e9quipements ou \u00e0 la pr\u00e9sence de personnes inconnues, faites-le nous savoir et nous prendrons soin de le mettre \u00e0 l'aise.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110412\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110412\" aria-controls=\"collapse110412\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Aurai-je toujours le m\u00eame intervenant ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110412\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110412\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous ne pouvons pas garantir le m\u00eame intervenant \u00e0 chaque visite, mais tous les membres de notre \u00e9quipe sont rigoureusement form\u00e9s et suivent notre protocole PureHome. Ce syst\u00e8me structur\u00e9 comprend des checklists d\u00e9taill\u00e9es pour chaque pi\u00e8ce, garantissant le m\u00eame niveau de qualit\u00e9 \u00e0 chaque passage.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nos intervenants respectent toutes les pr\u00e9f\u00e9rences ou instructions que vous nous communiquez.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110413\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110413\" aria-controls=\"collapse110413\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Comment \u00e9vitez-vous la contamination crois\u00e9e ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110413\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110413\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous utilisons un syst\u00e8me de microfibres \u00e0 code couleur pour garantir une hygi\u00e8ne irr\u00e9prochable.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Les lavettes utilis\u00e9es dans les salles de bains ne sont jamais utilis\u00e9es en cuisine. Les lavettes de cuisine ne vont jamais dans les chambres ni dans les autres pi\u00e8ces. Chaque zone dispose de son propre ensemble d\u00e9di\u00e9 pour assurer propret\u00e9 et s\u00e9curit\u00e9.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Pour nettoyer les cuvettes de toilettes et leurs abords, nous utilisons du papier absorbant \u00e9cologique \u00e0 usage unique, jet\u00e9 imm\u00e9diatement apr\u00e8s utilisation.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Toutes les lavettes et franges sont fra\u00eechement lav\u00e9es et d\u00e9sinfect\u00e9es pour chaque logement.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110414\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110414\" aria-controls=\"collapse110414\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Qu\u2019est ce qu\u2019un nettoyage standard comprend ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110414\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110414\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Que comprend un m\u00e9nage standard ?<\/strong><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si votre logement a \u00e9t\u00e9 nettoy\u00e9 par des professionnels au cours des trois derniers mois, notre service de m\u00e9nage standard est g\u00e9n\u00e9ralement suffisant. Vous trouverez une liste d\u00e9taill\u00e9e <a href=\"\/menage-a-domicile\/\"><strong>sur cette page<\/strong><\/a> pr\u00e9cisant exactement ce qui est inclus.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si cela fait plus longtemps, nous recommandons de commencer par un nettoyage en profondeur afin de remettre les surfaces au propre et d'\u00e9liminer les accumulations avant de passer \u00e0 un entretien r\u00e9gulier.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Non inclus :<\/strong> Les prestations compl\u00e9mentaires sont exclues du service de base. Cela comprend le nettoyage int\u00e9rieur des appareils \u00e9lectrom\u00e9nagers tels que le four et le r\u00e9frig\u00e9rateur, ainsi que d'autres t\u00e2ches d\u00e9taill\u00e9es r\u00e9pertori\u00e9es dans nos services compl\u00e9mentaires.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110415\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110415\" aria-controls=\"collapse110415\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Que comprend un nettoyage en profondeur ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110415\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110415\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si votre logement n'a pas \u00e9t\u00e9 nettoy\u00e9 par des professionnels depuis plus de trois mois, nous recommandons de r\u00e9server un nettoyage en profondeur.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le nettoyage en profondeur est id\u00e9al pour la plupart des premi\u00e8res visites. Il remet votre logement \u00e0 un niveau d'exigence \u00e9lev\u00e9 et le pr\u00e9pare \u00e0 un entretien standard efficace.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Le nettoyage en profondeur est plus intensif que le m\u00e9nage standard et est factur\u00e9 6 \u20ac de plus par heure, soit 3 \u20ac de plus par heure avec le cr\u00e9dit d'imp\u00f4t SAP. Voici pourquoi :<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1.5 [li_&amp;]:gap-1.5 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-2 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\"><strong>Intensit\u00e9 et ampleur :<\/strong> Nous effectuons un nettoyage minutieux de haut en bas, y compris les zones difficiles d'acc\u00e8s et l'\u00e9limination des accumulations que le m\u00e9nage r\u00e9gulier ne peut pas traiter.<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Ressources sp\u00e9cialis\u00e9es :<\/strong> Le nettoyage en profondeur n\u00e9cessite souvent plus de temps, des outils sp\u00e9cialis\u00e9s et une plus grande quantit\u00e9 de produits \u00e9cocertifi\u00e9s.<\/li><li class=\"whitespace-normal break-words pl-2\"><strong>Expertise :<\/strong> Les membres de l'\u00e9quipe qui r\u00e9alisent les nettoyages en profondeur sont plus exp\u00e9riment\u00e9s.<\/li><\/ul><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Veuillez noter que m\u00eame avec un nettoyage en profondeur, les zones tr\u00e8s n\u00e9glig\u00e9es ou fortement encrass\u00e9es peuvent ne pas \u00eatre enti\u00e8rement nettoy\u00e9es avec uniquement des produits \u00e9cocertifi\u00e9s. Si votre logement est tr\u00e8s n\u00e9glig\u00e9, notre service n'est probablement pas le plus adapt\u00e9.<\/strong><\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><strong>Non inclus dans le nettoyage en profondeur :<\/strong> toutes les prestations compl\u00e9mentaires sont exclues sauf r\u00e9servation sp\u00e9cifique, comme le nettoyage int\u00e9rieur du four, du r\u00e9frig\u00e9rateur, du micro-ondes et autres appareils similaires. Pour en savoir plus sur nos tarifs et prestations compl\u00e9mentaires, consultez notre <a href=\"\/tarifs\/\"><strong>page Tarifs<\/strong><\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110416\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110416\" aria-controls=\"collapse110416\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Nettoyez-vous les greniers et les sous-sols ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110416\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110416\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Malheureusement, nous ne proposons pas actuellement de services de nettoyage pour les greniers et les sous-sols.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Ces espaces pr\u00e9sentent souvent des conditions peu adapt\u00e9es \u00e0 notre m\u00e9thodologie : acc\u00e8s limit\u00e9, encombrement, surfaces difficiles \u00e0 atteindre, ou pr\u00e9sence de poussi\u00e8re et d'humidit\u00e9.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Notre priorit\u00e9 est d'assurer la s\u00e9curit\u00e9 et la sant\u00e9 de nos employ\u00e9s, ainsi que de maintenir un haut niveau de qualit\u00e9 de service. En nous concentrant exclusivement sur les espaces r\u00e9sidentiels, nous pouvons garantir un nettoyage efficace et minutieux qui r\u00e9pond \u00e0 la fois \u00e0 vos besoins et \u00e0 nos exigences \u00e9lev\u00e9es.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110417\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110417\" aria-controls=\"collapse110417\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Nettoyez-vous les espaces commerciaux ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110417\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110417\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Non. Nous intervenons uniquement dans le m\u00e9nage \u00e0 domicile.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Notre objectif est de fournir un nettoyage de la plus haute qualit\u00e9 pour les logements, en veillant \u00e0 ce que chaque espace que nous entretenons r\u00e9ponde \u00e0 nos exigences \u00e9lev\u00e9es.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110418\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110418\" aria-controls=\"collapse110418\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Quels services ne proposez-vous pas ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110418\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110418\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous intervenons uniquement en int\u00e9rieur et utilisons exclusivement des produits \u00e9cocertifi\u00e9s. Ils sont efficaces pour un entretien r\u00e9gulier mais ne sont pas con\u00e7us pour \u00e9liminer les graisses \u00e9paisses, le calcaire incrust\u00e9, les d\u00e9p\u00f4ts de nicotine, les moisissures visibles ou la poussi\u00e8re de chantier.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Si votre logement n'a pas \u00e9t\u00e9 nettoy\u00e9 par des professionnels depuis longtemps, notre service n'est probablement pas le plus adapt\u00e9. Cependant, nous pouvons vous recommander un prestataire capable de pr\u00e9parer votre logement pour notre service d'entretien \u00e9cologique.<\/p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nous n'effectuons g\u00e9n\u00e9ralement pas les t\u00e2ches suivantes :<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1.5 [li_&amp;]:gap-1.5 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-2 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Nettoyage de fin de chantier ou pendant des travaux.<\/li><li class=\"whitespace-normal break-words pl-2\">Vitres ext\u00e9rieures ou rails de fen\u00eatres ext\u00e9rieures si l'acc\u00e8s n'est pas s\u00e9curis\u00e9.<\/li><li class=\"whitespace-normal break-words pl-2\">\u00c9limination des graisses \u00e9paisses, du calcaire incrust\u00e9 et des moisissures visibles.<\/li><li class=\"whitespace-normal break-words pl-2\">Soul\u00e8vement ou d\u00e9placement de meubles ou appareils lourds.<\/li><li class=\"whitespace-normal break-words pl-2\">Pour des raisons d'assurance et de s\u00e9curit\u00e9, tout travail n\u00e9cessitant de monter au-del\u00e0 d'un escabeau de 3 marches.<\/li><li class=\"whitespace-normal break-words pl-2\">Ramassage de grandes quantit\u00e9s de d\u00e9jections animales sur les surfaces ext\u00e9rieures, comme les terrasses et balcons.<\/li><li class=\"whitespace-normal break-words pl-2\">Nettoyage de d\u00e9jections animales au-del\u00e0 des accidents domestiques courants.<\/li><li class=\"whitespace-normal break-words pl-2\">Nettoyage des climatiseurs ou syst\u00e8mes de ventilation impliquant l'ouverture des unit\u00e9s ou des conduits. Nous essuyons les grilles et bouches d'a\u00e9ration ext\u00e9rieures.<\/li><li class=\"whitespace-normal break-words pl-2\">Lavage de moquettes et traitement des taches sur meubles rembourr\u00e9s, tapis, murs et plafonds.<\/li><li class=\"whitespace-normal break-words pl-2\">Nettoyage apr\u00e8s de grands \u00e9v\u00e9nements impliquant l'\u00e9vacuation des d\u00e9chets, la vaisselle \u00e0 grande \u00e9chelle ou le d\u00e9capage des sols.<\/li><li class=\"whitespace-normal break-words pl-2\">D\u00e9crochage et lavage des rideaux ou stores.<\/li><li class=\"whitespace-normal break-words pl-2\">T\u00e2ches dangereuses, notamment la manipulation d'objets tranchants, de seringues, de produits chimiques inconnus, ou d'espaces avec des \u00e9manations fortes.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110419\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110419\" aria-controls=\"collapse110419\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Pourquoi vos tarifs sont-ils diff\u00e9rents de ceux d'autres entreprises de m\u00e9nage ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110419\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110419\"> <div class=\"ea-body\"><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\">Nos tarifs refl\u00e8tent directement la qualit\u00e9 exceptionnelle, la fiabilit\u00e9, la discr\u00e9tion et la tranquillit\u00e9 d'esprit que nous offrons. Nous ne cherchons pas \u00e0 \u00eatre les moins chers ; nous cherchons \u00e0 \u00eatre les meilleurs dans ce que nous faisons.<\/p><ul class=\"[li_&amp;]:mb-0 [li_&amp;]:mt-1.5 [li_&amp;]:gap-1.5 [&amp;:not(:last-child)_ul]:pb-1 [&amp;:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-2 pl-8 mb-3\"><li class=\"whitespace-normal break-words pl-2\">Nous utilisons du mat\u00e9riel professionnel et uniquement des produits \u00e9cocertifi\u00e9s qui co\u00fbtent nettement plus cher mais sont plus s\u00fbrs pour les personnes et meilleurs pour la plan\u00e8te.<\/li><li class=\"whitespace-normal break-words pl-2\">Nous ne faisons pas appel \u00e0 des sous-traitants. Notre \u00e9quipe est compos\u00e9e d'employ\u00e9s d\u00e9vou\u00e9s et form\u00e9s professionnellement. Nous investissons en eux avec une r\u00e9mun\u00e9ration \u00e9quitable, une formation appropri\u00e9e et du respect, ce qui vous garantit un professionnel motiv\u00e9, constant et digne de confiance pour prendre soin de votre logement.<\/li><li class=\"whitespace-normal break-words pl-2\">Chaque visite suit une liste de contr\u00f4le convenue et un processus de contr\u00f4le qualit\u00e9 (photos, validation du client), vous garantissant le m\u00eame niveau d'exigence \u00e0 chaque fois.<\/li><li class=\"whitespace-normal break-words pl-2\">Aucun frais cach\u00e9. Tous les tarifs sont clairement affich\u00e9s sur notre site, vous savez donc exactement \u00e0 quoi vous attendre.<\/li><li class=\"whitespace-normal break-words pl-2\">Nous vous offrons une garantie de satisfaction. Si un \u00e9l\u00e9ment de la liste a \u00e9t\u00e9 oubli\u00e9, signalez-le-nous dans les 24 heures et nous reviendrons le corriger sans frais suppl\u00e9mentaires.<\/li><li class=\"whitespace-normal break-words pl-2\">Nous sommes enti\u00e8rement assur\u00e9s. Cela vous prot\u00e8ge ainsi que vos biens.<\/li><\/ul><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110420\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110420\" aria-controls=\"collapse110420\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Que se passe-t-il si quelque chose est endommag\u00e9 ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110420\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110420\"> <div class=\"ea-body\"><p class=\"font-claude-response-body whitespace-normal break-words\">Nous prenons grand soin de vos biens, mais des accidents peuvent arriver. Nous sommes enti\u00e8rement assur\u00e9s, vous \u00eates donc couvert. Si quelque chose est endommag\u00e9 lors d'une visite, veuillez nous en informer imm\u00e9diatement et nous r\u00e9glerons la situation rapidement.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-110421\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse110421\" aria-controls=\"collapse110421\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Quels modes de paiement acceptez-vous ?<\/a><\/h3><div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse110421\" data-parent=\"#sp-ea-1104\" role=\"region\" aria-labelledby=\"ea-header-110421\"> <div class=\"ea-body\"><p>Nous acceptons les virements bancaires et les paiements par carte. Avec l'Avance Imm\u00e9diate, le cr\u00e9dit d'imp\u00f4t SAP de 50 % est appliqu\u00e9 automatiquement, vous ne payez donc que le montant r\u00e9duit. Les paiements en esp\u00e8ces sont accept\u00e9s mais ne donnent pas droit au cr\u00e9dit imm\u00e9diat. Vous devrez r\u00e9cup\u00e9rer les 50 % lors de votre d\u00e9claration de revenus.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-534a3e0 elementor-widget elementor-widget-text-editor\" data-id=\"534a3e0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: center;\"><span style=\"font-size: 18pt; color: #214332;\"><a style=\"color: #214332;\" href=\"\/reserver-un-service\/\"><strong>R\u00e9servez votre m\u00e9nage d\u00e8s aujourd&#8217;hui<\/strong><\/a><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd65cf8 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"cd65cf8\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3596","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/pages\/3596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/comments?post=3596"}],"version-history":[{"count":42,"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/pages\/3596\/revisions"}],"predecessor-version":[{"id":4213,"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/pages\/3596\/revisions\/4213"}],"wp:attachment":[{"href":"https:\/\/fr.ekosjaj.rs\/en\/wp-json\/wp\/v2\/media?parent=3596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}